Conflict Resolution - Dealing With Difficult People - e-Book
Success comes from understanding how we behave, as well as how we can influence others. If difficult interactions are necessary, and we approach those conversations with a plan, we will find that we have less difficult people to deal with. More often than not, we will also have more meaningful and significant conversations. In this workshop, you will learn how to turn difficult situations into opportunities for growth.
- Use new and effective techniques for dealing with difficult people.
- Use techniques for managing and dealing with anger.
- Develop coping strategies for dealing with difficult people and difficult situations.